Solutions

AI-Powered Inbox Assistant

A custom Laravel application that fetches incoming customer enquiries over IMAP, reads each message, looks up real availability and prices from your existing systems, and produces a grounded draft reply your team reviews, edits and sends from the intranet. Every past sent email is inventoried in a retrieval store (RAG), so the AI answers in your house style with proven wording, and never invents a price, date or policy.

Control

100%

Human Approval Before Send

Grounded

Zero

Invented Prices or Policies

Languages

Any

Replies in the Customer's Language

Sync

24/7

Continuous Inbox Fetching

E-xperience

Settings

AI Inbox Assistant

Smart
Triage

Incoming mail is read, categorised and prioritised automatically

AI Draft
Replies

Context-aware responses written in your tone, grounded in real data

Human in
the Loop

Review, edit or regenerate. Nothing is sent without your approval

Inbox

2 new

From	Subject	Category	Status	Received
Sofia Marques	Availability for 2 cars next Saturday?	Booking	Drafted	09:24
James Whitfield	Do you allow pets in the cars?	Policy	New	09:11
Município de Gent	Pedido de proposta: passeio para 12 pessoas	Quote	New	08:47
Elena Rossi	Re: My booking confirmation	Support	Replied	Yesterday

Availability for 2 cars next Saturday?

Booking

Sofia Marques

sofia.marques@gmail.com

"Hi! We're a group of friends and would love to rent two cars for a day trip next Saturday. Is that possible, and what would it cost? Thanks!"

Grounded using check_availability get_price search_knowledge

AI Suggested draft reply

Ready

Re: Availability for 2 cars next Saturday?

Hi Sofia,

Good news: for Saturday 4 July we still have 4 cars available, so two is no problem.

For a full day (assuming our 2CV and a 9:00–18:00 rental), two cars come to €290 including VAT. Could you confirm the number of people and your preferred pickup time so I can finalise everything?

Warm regards,
The 2CV & CO team

Grounded in your past replies

3 matches RAG

Every email you have ever sent is inventoried in a retrieval store. The assistant pulls the closest matches and mirrors your house tone and proven wording.

Re: Booking 2 cars for a day trip

Sent May 2026

96% match

Re: Weekend availability + pricing

Sent Apr 2026

91% match

Re: Full-day rental for a group

Sent Mar 2026

88% match

Features

Why Choose Our Platform

Reads the Inbox

Fetches incoming enquiries over IMAP and reads the full message, so the request is understood in context before a word is drafted.

Grounded in Real Data

Before quoting anything the AI calls your own systems for live availability and prices and surfaces every assumption it made. It is forbidden from inventing a price, a date or a policy.

Learns From Your Sent Mail

Every historical sent email is inventoried in a retrieval store (RAG). The assistant draws on how your team actually answers, so replies match your house tone and proven wording.

Knowledge Base for Policy

A staff-managed store of policies and FAQs grounds every policy answer. When the knowledge base is silent, the draft says the team will confirm rather than guessing.

Human in the Loop

Drafting is on-demand and replies are never auto-sent. Staff review, edit or regenerate, then send with one click. Sending requires an explicit action and the right permission.

Reads Like a Real Reply

Sent replies skip the transactional layout and go out as a plain, personal email with your signature, correctly threaded into the customer's original conversation.

Data Protection by Design

The AI can only see the sender's own records. There is no tool to request anyone else's data, and availability and pricing are returned as aggregates, never as other customers' bookings.

Built on Laravel

A robust Laravel foundation with queued workers, scheduled fetching and a clean admin panel, hosted in your own environment.

Tech Stack